RIGHT OF REFUSAL

Any consumer within the meaning of the Consumer Protection Act (any individual who acquires goods or uses services that are not intended for commercial or professional activity, and any individual who, as a party to a contract under this Act, acts outside the of his commercial or professional activity) has the right to refuse the goods ordered by us within 14 working days from the date on which the consumer or a third party, other than the carrier and indicated by him, took possession of the goods or the date on which the consumer or a third party, other than the carrier and indicated by him, took possession of the last goods, in the case of a contract according to which several goods were ordered with one order, provided that it was not used, the integrity of the the packaging is in the form in which it was received and under the conditions of art. 55 of the Consumer Protection Law.

The previous sentence does not apply to the delivery of goods made to order of the user or according to his individual requirements. If the user exercises his right under Art. 55 of the Consumer Protection Law, he should send an application for refusal (see below) and return the goods within 14 days after the stated desire to refuse the contract under the above conditions. In accordance with the conditions under Art. 55 of the CPL when returning a product, it must be unused, in good commercial condition, without damage to its packaging and accompanied by purchase documents. “TEMIRA“ Ltd. undertakes to refund the sums paid by the user within 14 days from the date on which it was notified of the user's decision to withdraw from the contract, including delivery costs (with the exception of additional costs related to the user's chosen method of shipping other than the cheapest standard shipping method offered by us). “TEMIRA“ Ltd. has the right to delay refunding payments until the goods are received back or until proof is provided that the goods have been sent back, whichever occurs first. Transport costs for returning the goods are at the expense of the user. On the basis of Art. 55 para. 4 of the Consumer Protection Law, the Supplier has the right to reimburse the User for the reduced value of the purchased goods. The supplier has the right to deduct up to 60% from the amount paid and to refund the remaining value to the User when the goods are in poor commercial condition (damaged, incomplete or missing packaging/ when the goods have signs of wear or in their incomplete set/missing accessories ). In case the amount was paid by card, the amount will be refunded to the card from which the User made the payment. In case the amount was paid by bank transfer, the amount will be paid to the personal bank account specified by the User. The Provider is not responsible for an incorrectly specified bank account by the User. In case the amount was paid by cash on delivery, the amount will be paid to the personal bank account specified by the User. The Provider is not responsible for an incorrectly specified bank account by the User.

You can return the items to the following address:

Sofia 1528, Iskar district, Kapitan Simeon Petrov street №3

 The goods must be accompanied by a standard form for exercising the right of refusal according to Annex No. 6 of the CPL: